Training Materials

I have over 20 years experience designing effective training materials for a wide range of industries. From training guides to e-learning modules, I develop content based on Learning Objectives, aligned with the company's training strategy.

Sales and Customer Service

  • Telephone Skills for Customer Service

  • Human Factors for Cabin Crew Members

  • Customer Service to Increase Sales

  • BMW/MINI Genius Certification Programme

  • BMW/MINI Sales Executive Certification Programme

  • Crosscultural Communication

Social Care

  • Equality & Diversity

  • Safeguarding

  • Specialised Care for Alzheimer Patients

  • Psychological Aspects of Elderly Care

  • Mental Health Awareness

  • Motivational Interview

  • Service User Involvement and Coproduction

  • Professional Boundaries

  • Recovery Principles

  • Psychologically Informed Environments

Leadership

  • Effective Communication

  • Time Management

  • Executive Coaching

  • Mentoring

  • Supervision of Work Teams

  • Team Building

  • Effective Performance Review

  • Roles and Responsibilities of the Middle Manager

  • Managing Conflict

  • ILM Level 3 Leadership

  • ILM Level 5 Leadership

Learning and Develoopment

  • The 5 Key Stages of the Training Cycle

  • Design of Training Materials

  • Basic Training Skills

  • Training Evaluation

  • Disruptive Participants

  • Adobe Connect

I worked in the same organisation as Shubhaa, for a related service. She created a brand new training programme, complete with website, providing a range of videos and tools that are aimed at our organisation. It transformed training to something interesting and useful.

Dr Sally Easton  BSc, PGCE, PhD, CPsychol

Attachment Psychologist & Psychotherapist

Shubhaa is an exceptional person to work with and was key in igniting my interest in learning and development. She is smart and creative, able to propose innovative solutions while understanding the constraints of working in a variety of environments.  

Clare Stafford

Learning and Development Project Manager